At Nature is Gift, we are committed to ensuring your satisfaction with our products. If, for any reason, you are not entirely happy with your purchase, our return and refund policy is designed to provide you with a hassle-free process. Please read the following guidelines carefully.

Returns

Wholesale Orders: For wholesale orders, we highly recommend requesting a sample before placing your bulk order. This ensures that you are fully satisfied with the quality of our products, minimizing the risk of returns.

Retail Orders: If you are not completely satisfied with your retail purchase, you may return it within 30 days from the purchase date. To initiate a return, please follow these steps:

1. Contact Us: Send an email to our customer service team with the following details:

   • Your full name
   • Invoice number
   • Daytime phone number
   • Email address
   • Physical address
   • Reason for the return

2. Receive RMA: Upon receiving your email, we will provide you with a Return Merchandise Authorization (RMA) number. This number is essential for tracking your return and ensuring a smooth refund process.

3. Prepare the Return: Ensure that the product is unused, with all original tags intact, and in its original packaging. Products must be in the same condition as when received to be eligible for a refund.

4. Ship the Item: Use a reliable shipping method to send the item back to us, including the RMA number clearly marked on the package. We recommend using a trackable shipping service or purchasing shipping insurance for your protection.

Refunds

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that we cannot refund purchases made with gift cards.

Exchanges

If you receive an item that is damaged or has a factory defect, please follow these steps:

1. Contact Us: Email our customer service team, detailing the issue and providing any relevant information such as photos of the defect or damage.

2. Replacement Options: You can choose to either:

   • Receive a replacement for the damaged item
   • Exchange the item for a different product of equal value

3. Return Instructions: We will provide you with all necessary information to facilitate the return and exchange process, ensuring a prompt and efficient resolution.

Incorrect or Missing Items

If you receive an incorrect product or are missing items from your order, please inform us via email as soon as possible. Include details of the issue and your order number. We will promptly address the mistake and provide instructions for returning the incorrect items, if necessary, and ensure that the correct items are sent to you.

Important Information

• Return Window: Requests for returns must be submitted within 30 days of receiving your item.
• Unused and Intact: Returned items must be unopened, unused, and with all original tags and packaging intact.
• Processing Time: Once we receive your return, please allow up to 10 business days for processing your refund or exchange.

Contact Information

For any questions or assistance with returns and exchanges, please contact our customer service team at contact@nutureisgift.com. We are here to help and ensure that your experience with Nature is Gift is positive and satisfactory.

Thank you for choosing Nature is Gift. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.

To initiate a return, your request must be submitted within 30 days from the date you received the item.